Last updated: 24 September 2026
This policy explains how cancellations, returns and refunds are handled for orders placed with Aerovant.
Order cancellation
You may request cancellation of an order before it is dispatched by contacting us through the Contact page. Once an order has been dispatched, or if it is a made-to-order or customised item, it may not be possible to cancel it.
Damaged, defective or incorrect items
If your item arrives damaged, defective or different from what you ordered, please contact us promptly with your order number and photographs. After verification we will arrange a repair, replacement or refund as appropriate.
Returns
Returns are accepted only after approval from us. Products must be unused, in original packaging and in the condition received, unless the return is for a defect or shipping damage.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected, or after a cancellation has been confirmed. Bank processing times may apply.
Warranty claims
Warranty claims are handled as described on the relevant product page and in our Terms & Conditions.